Refund policy

Returns and exchanges

Please request a return or exchange within 2 calendar days after delivery. Items must be unused, unworn and unwashed, with their original tags and packaging. Used or washed items are not accepted for change-of-mind returns. Keep your proof of purchase.

Contact us through our contact page with your order number, the item concerned and the reason for your request before sending anything back. We will confirm eligibility and provide return instructions.

Return shipping

For change-of-mind returns, customers pay the return shipping cost. Original delivery charges are not refunded. We do not charge a restocking fee. Any delivery charge for an exchange will be explained before you agree to it.

Hygiene-sensitive items

Opened or used nappies, wipes, feeding and personal-care items are not eligible for change-of-mind returns. These exclusions do not apply to defective, incorrectly supplied or misdescribed goods, or affect your rights under applicable consumer law.

Damaged, defective or incorrect items

Please contact us as soon as you notice a problem, with your order number and photographs if possible. We will arrange the appropriate remedy and cover necessary return shipping where the item is defective or we supplied the wrong item. The two-day change-of-mind window and used/washed-item exclusions do not limit statutory rights regarding faulty or incorrectly supplied goods.

Hospital kits and bundles

Contact us before returning any kit or bundle items. Any refund amount, exchange and effect of bundle pricing will be explained before you agree. Your rights regarding defective or incorrectly supplied items still apply.

Refunds

We will notify you after receiving and inspecting a return. Approved refunds will be issued using the original payment method where possible. We aim to process approved refunds within 5 business days after approval; your bank or payment provider may take additional time. If another refund method is needed, we will agree it with you first. We will not substitute store credit for a refund without your agreement.

Your consumer rights

This policy does not exclude or limit rights available under applicable consumer-protection law. Customers outside the UAE should contact us for return arrangements applicable to their order.